Ardakani, M., S. Savabieh, H. Jafariyan, and A. Maqsoudi. “Analyzing Mental and Perceptional Factors Influencing on Customer Satisfaction and Its Role on Word-of-Mouth: Mediating Role of Customer Commitment”. Journal of Basic and Applied Research in Biomedicine, vol. 4, no. 1, May 2022, pp. 31-36, https://jbarbiomed.com/index.php/home/article/view/178.